This Customer Service Action Plan and Citizens Charter is based on the principle of serving the customer better. It sets out a framework of South Dublin County Council and the work of its Elected Members and staff. It is the Councils Plan for a standard of excellence in public service which our citizens and customers deserve.
The Plan seeks to better facilitate interaction between the Council and those we serve. Improved access to information is a very important part of this process, and this is being facilitated by ongoing technological improvements.
The end result which we want to achieve through all of the procedures and initiatives contained in this Plan, is to empower and encourage our staff to deliver excellence in customer service delivery.