The Council has launched a new Integrated Housing System (IHS). This is part of our ongoing digital transformation to provide the best possible service to our citizens.
The IHS brings many benefits to citizens, customers, staff and the organisation as a whole. The system has an online self-service area that is fully mobile responsive so housing customers can self-serve 24/7 on any device. Housing applicants and tenants can submit online application forms and are able to send messages and update their details directly.
Tenants are able to view all their accounts with the housing department as well as submit and track repair requests anytime. Choice Based Letting (CBL) access to the new system will allow for a quick review of submitted expressions of interest. Once fully rolled out, the new system will improve our service to customers and our support to stakeholders, especially our local Elected Members and will benefit staff and the Council generally with improved reporting, real-time information and more flexibility supporting enhanced and faster decision making.